WHAT ARE PRESERVED FLOWERS?
Preserved flowers are real flowers that have been harvested and put through a process in which most of the moisture in the plant is removed and replaced with glycerin. Glycerin is natural, biodegradable and environmentally friendly. It leaves the flowers supple and natural looking and prevents further drying. In some cases natural dyes have been used to enhance the colors or copy current color trends. Some botanicals such as grasses, sticks, grains, vines and pods have been dried using hot air or desiccants.
HOW DO I CARE FOR PRESERVED MATERIALS TO MAKE THEM LAST?
Flowers and foliage treated with glycerin can keep indefinitely and will remain pliable as along as they are properly cared for. Preserved plants and flowers are intended for indoor use. Keep these materials out of direct sunlight for extended periods of time. As with anything else, direct sun exposure will cause fading over time. Place them in a cool dry room, avoiding areas of very high humidity for prolonged periods. You can also use a hair dryer on a cool/low setting to remove any dust that may accumulate over time. Do not clean preserved flowers with water or liquid cleaning products. Avoid prolonged contact with fabrics, as the color has the potential to transfer. Try and limit the amount of handling you do to avoid any breakage.
CAN I ORDER A CUSTOM DESIGN?
Yes I do accept custom orders. Click HERE to request a custom commission and I will be in touch with you as soon as I can. Once we start determining designs and color/flower preferences, I will send you a photo board with some samples to choose from. Once the flowers have been completed, I will send you pictures for final approval. All custom orders are subject to a minimum down payment equal to 50% of the value of the complete price of the sale, unless a different payment plan has been prearranged. The agreed upon down payment is non-refundable. If the complete sale price has been prepaid and the order is cancelled before the flowers have been arranged, then 50% of that total price will be refunded back to you. However, once a custom design is in-work or has been completed, the full balance is non-refundable.
DO YOU ACCEPT LAYAWAY?
Yes, I will gladly work with you on a payment plan. You have the option to break payments up anywhere between 2 to 6 monthly increments. A minimum of one payment per month is required based on the agreed upon payment schedule. Payments more than 5 days late are considered delinquent and are subject to cancellation if an alternative payment date has not been arranged. If an order on layaway needs to be cancelled, the money you have paid will be refunded, less 50% of the total order price. Cancellations are not accepted if work on the design is underway. Once work has begun on a design, 100% of money that has been paid will be forfeited if the order is cancelled.
ARE RETURNS/CANCELLATIONS ACCEPTED?
All sales are final, and returns are not accepted, including the purchase of gift cards. Listing photos and descriptions accurately depict the items for sale in my shop. Though, please bear in mind that every computer is different and color may vary slightly on every monitor. Upon request, I will send you detailed photos of anything you wish to purchase ahead of time and will answer any questions you want to ask me, so please be sure you are 100% satisfied before completing the transaction process. If for whatever reason, a payment does need to be refunded, it will be returned to you in the same form of currency that was used for purchase.
DO YOU ACCEPT INTERNATIONAL ORDERS?
I will ship internationally on a case by case basis, but understand that my shop is not responsible for any packages that are not accepted by Customs. Returns from an international order will not be accepted if rejected by Customs. It is recommended that you contact your local Customs agency before placing your order to verify what merchandise is acceptable and what is restricted. Orders that are shipped to international countries may be subject to custom duties or import taxes once the shipment reaches your country. Customers are responsible for these costs. International shipping rates are calculated based on size/weight of merchandise with extra costs added to account for packing materials, (see next question for details).
HOW ARE SHIPPING COSTS DETERMINED?
Shipping costs for each item are based on the size and weight of each arrangement and the packing supplies that are required to protect your items. Due to the fragile nature of the materials that I use, most products require specialized packaging to protect them and ensure a safe arrival. This can include double-walled heavy duty boxes, an excessive amount of filler such as packing foam and/or paper, and even edge protectors to prevent crushing if the box is put under heavy pressure from the other items that they are shipped with during transport. Box size must also account for extra space surrounding each item, which does increase the cost for shipping.
WHAT DO I DO IF MY PACKAGE WAS LOST OR DAMAGED DURING TRANSPORT?
My shop is not responsible for any item once it has been shipped. This covers any and all damage occurring during transit, lost items during transit, lost or stolen packages left at customer's address, and any other damage, loss, or theft. My shop is not responsible for return shipping costs when packages are returned to me from failed delivery attempts. If a package was lost or stolen, please contact the carrier with your tracking information for further instruction. I package each arrangement to the best of my ability and leave them in the care of the shipper once they have been picked up for transport.
If you have experienced any damage, it is imperative that you document damage through detailed photographs for the insurance claim. Take detailed photographs as soon as possible and contact the carrier immediately to file the insurance claim. The following photos are needed in order to file the claim. Please note, if you see visible damage to the outside of the box or if damage is visible upon opening the box, please take the first photo in this list BEFORE you unpack the flowers:
A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides)
A close-up photo of the shipping label clear enough to read the detail that was printed on it
A close-up photo of the box manufacturer’s certificate (BMC), located on the bottom of the box. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box
A photo of the packing materials that were used, (e.g. packing foam, bubble wrap, dividers, etc.), after they have been removed from the box
Detailed photos of the damaged item or items
The photographs should suffice for the claim, but it is possible that the carrier will want to pick up the damaged merchandise and all packing materials for inspection. DO NOT THROW AWAY any of the damaged items, the packing materials, or the box they were shipped in until you are informed that it is okay to do so. At any point during the claims process, the carrier may ask to inspect these materials and if these items are no longer available, it could result in a rejected claim.